Effective Date: 31th July 2025
Welcome to Civils Prep (“we”, “our”, or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our personalized mentorship, test series, and UPSC preparation programs.
By using our platform, you agree to the practices outlined in this Privacy Policy.
1. Information We Collect
We collect both personal information and non-personal data to provide, improve, and secure our services.
a. Personal Information
When you register or interact with our platform, we may collect:
- Full Name
- Email Address
- Phone Number
- Location
- Educational Background
- UPSC Preparation Status (e.g., Optional Subject, Prelims/Mains Stage)
- Payment Information (processed securely via third-party providers)
b. Non-Personal Information
We may collect:
- Device type, browser type, and IP address
- Usage data such as page visits, session duration, click-through patterns
- Cookies and tracking technologies (see section 5)
2. How We Use Your Information
We use your data to:
- Provide access to our personalized UPSC preparation services
- Deliver features such as test series, answer writing evaluation, and mentorship
- Improve platform performance and content relevance
- Communicate updates, course material, and newsletters
- Respond to your inquiries and resolve doubts
- Ensure secure transactions and user authentication
- Analyze usage to enhance user experience
3. Information Sharing and Disclosure
We do not sell or rent your personal information. We may share your data with:
- Trusted Service Providers: Payment gateways, email services, data storage providers—all of whom are bound by confidentiality agreements
- Legal Requirements: If required by law, court order, or government regulation
- Platform Improvements: Anonymous, aggregated data may be used for research, analytics, or promotional purposes
4. Data Security
We adopt industry-standard security measures including:
- SSL encryption
- Secure third-party payment processors
- Limited access to personal information
- Regular vulnerability assessments and data audits
Despite our efforts, no digital platform is 100% secure. You use our platform at your own risk, and we encourage strong passwords and careful sharing of your login credentials.
5. Cookies and Tracking Technologies
We use cookies to:
- Maintain login sessions
- Analyze traffic and user behavior
- Customize learning content and UI experience
You may disable cookies via your browser settings, though this may affect functionality.
6. Your Data Rights
You have the right to:
- Access, update, or delete your personal data
- Request data portability
- Withdraw consent for specific data usage
- Opt-out of marketing communications
To exercise your rights, please contact us at [insert contact email].
7. Children’s Privacy
Our platform is intended for users aged 16 and above. We do not knowingly collect data from individuals under 16 years of age. If we learn of such collection, we will delete the data promptly.
8. Third-Party Links
Our website may contain links to third-party websites or tools. We are not responsible for the privacy practices of those external platforms. We recommend reviewing their policies before sharing personal information.
9. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be posted with a revised “Effective Date” and, where appropriate, notified to users via email or platform alert.
